Return Policy

1. No Refunds/Exchanges

We do not accept returns or exchanges unless the item you purchased is defective.
If you receive a defective item, please contact us at delivery@kotobon.com with details of the product and the defect.
Replacements and returns should be made within 14 days from the purchase date.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

2. Refund Period

- 10-15 working days for bank transfer.
- 20-30 working days for the credit card.
- For Cash on delivery, the amount will be refunded through bank transfer.

3. Shipping

To return the item you purchased, please mail it to:
delivery@kotobon.com
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

4. Cancelling Orders

You can cancel an order within 24 hours without charge if the order was not shipped.
If the order has been shipped, the shipping fees will not be refunded or the cash on delivery fees. 

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