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All orders are subject to product availability. If a book is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Books offered on our website are available for delivery to any address unless the book is not banned in certain countries. Our team continously investigating and updating banned books lists in different countries to avoid conflicts with any country policies. If you order a book and recieve our confirmation then your book delivery was denied by the concerned party in your country, then you are entitled to a refund that does not include any shipping and handling charges shown on the packaging slip or invoice.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
You can provide special delivery instructions on the check-out page of our website.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
If there is any damage to the packaging on delivery, contact us immediately at delivery@kotobon.com.
If you have any questions about the delivery and shipment or your order, please contact us at delivery@kotobon.com.